Privacy

 

Roqberry Ltd. is committed to respecting and protecting the privacy of anyone using our site and the confidentiality of any information that you provide us with.  The purpose of this statement is to set out how we use any personal information that we may obtain from you.

Use and collection of personal information

In general you can visit our website without telling us who you are and without revealing any information about yourself.  If, however, you use our site you will need to register and you will be asked to provide certain information such as your contact details.  We will store this data and hold it on computer or otherwise.

We may use information that you provide:

  • To create and manage your personal account
  • To process your orders and via our online services
  • To contact you in the event of any problems with the delivery of your items
  • To answer your queries and to inform you of new or changed services
  • To send marketing offers such as newsletters and special promotions
  • To notify the winners in competitions arranged online
  • To make analyses in order to provide you with relevant marketing offers and information
  • To send you surveys in order to give you a possibility to influence our offer and services
  • To test and improve our systems by which the services are provided
  • To prevent misuse or improper use of our services

We never pass on, sell or swap your data to third parties for third party marketing purposes. Data that is forwarded to third parties, is only used to provide you with the services mentioned above. We may for example share your personal information with our shipping agents in connection with the delivery of goods, with our third party marketing service providers who manage marketing communications on our behalf, or if we are under a legal duty to disclose or share your personal data in order to comply with or meet any legal obligation.

Cookies

To make it quicker and easier for you to shop on our website time and again, we use cookies to collect and remember information about you and the types of products you like. By continuing to use the website www.Roqberry.com, you agree to our use of cookies. If you don't agree to our use of cookies but you still want to visit our website, you can turn off the cookies in your browser settings.

Cookies are small text files that are placed on your computer’s hard drive by websites that you visit.  They save and retrieve pieces of information about your visit to the website – for example, how you entered the site, how you navigated through the site and what information and documentation was of interest to you.  This means that when you go back to a website, it can give you tailored options based on the information it has stored about you on your last visit.

Some of our cookies are used to simply collect information about how visitors use our website and these types of cookies collect the information in an anonymous form.

Where there is a login process relating to buying products or services from us we also use cookies to store personal registration information so that you do not have to provide it to us again on subsequent visits.

Most internet browsers automatically accept cookies, but you can delete existing cookies from your browser and choose not to receive cookies in future. You just need to edit your browser options.

Please note that, if you reject cookies, any personalised functionality of the Roqberry website will not fully work.

To find out how to delete or control the cookies stored on your computer, visit www.aboutcookies.org

Third Party Cookies

To improve our interaction with websites like Facebook and Twitter, we sometimes embed content and borrow functionality from these websites into ours. In this case, Facebook or Twitter may set cookies and this will be out of our control. To find out more, you should check with the relevant third party website.

To produce statistical reports about visitor traffic on our website, we use analytics software managed by third parties. These services also use cookies.

Security

We endeavour to take all reasonable steps to protect your personal information.  However, we cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or willful default.

Your rights

You have the right to see personal data (as defined under the Data Protection Act) that we keep about you upon receipt of a written request (free of charge once per year, thereafter subject to payment of a fee of £10). If your data is incorrect, incomplete or irrelevant, you can ask to have the information corrected or removed. We cannot remove your data when there is a legal storage requirement, such as book-keeping rules or when there are other legitimate grounds to keep the data, such as unsettled debts. You can withdraw your consent to us using the data for marketing purposes at any time. You can contact us either by sending a letter to Roqberry Ltd., Saunders House, 52-53 The Mall, W5 3TA London or by sending an email to hello@roqberry.com